Get in Touch With Us
This page tells you how to contact the Online Casinos Australia editorial team, what we can realistically help with, and where to go instead when your issue sits with a casino operator, a regulator or a support service. We are an independent research and comparison publisher — we do not run casinos, hold player funds, process withdrawals or manage anyone's account.
Reach the editorial team
Email is the only channel we operate. Write to [email protected] and a person will read it. We aim to reply within two working days, Australian business days, and longer over public holidays. We do not publish a phone number, because most of what readers ask us needs a written record — screenshots, terms, dates and transaction references.
Messages that get a useful answer fastest usually include:
- The page on vkluchigrada.com you were reading, and the section or claim in question.
- The casino brand involved, if any — for example VegasNow, Wincrown or Casea.
- Dates in AU format (DD/MM/YYYY) and amounts in AUD.
- What outcome you are after: a correction, a clarification, or a pointer to the right body.
Please do not send us passwords, full card numbers, identity documents or bank statements. We have no need for them and no account access that would make them useful.
How we make money, and what that does not buy
Some links on this site are commercial. If you follow one and open an account, the publisher may earn a commission from the operator. That arrangement pays for the research; it does not decide rank order, editorial ratings or whether a limitation gets written up. An operator cannot email us and buy a position, and none of the brands listed on this site has editorial approval over what we publish about them. If you believe a review reads like an advert, that is a fair thing to raise with us and we will look at it.
What we can help with — and what we can't
| Bring this to us | Take this elsewhere |
|---|---|
| A factual error in a review — wrong bonus amount, outdated wagering requirement, a payment method we listed that is no longer offered | A stuck withdrawal, a locked account or a voided bonus at any casino |
| A term that changed since our fact-check date of 29/09/2026 | KYC and identity verification requests, or source-of-funds checks the operator has asked you to complete |
| A request that we cover a topic — bonus expiry dates, cashout limits, RTP, slot volatility, PayID or Neosurf deposits | Chargebacks and card disputes, which belong with your bank or card issuer |
| Partnership, affiliate or media enquiries | Self-exclusion requests, which must be lodged with the operator or the relevant scheme |
| Accessibility problems or broken pages on vkluchigrada.com | Urgent gambling-harm support, which needs a real support service, not a comparison site |
Corrections: how a report is handled
Bonus terms move, and they move quickly. A welcome offer can change its match percentage, its free-spin count, its minimum deposit or its wagering multiple without notice, and regional availability shifts too. If you find something out of date, tell us and we will check it against the operator's current published terms.
- You email the page URL and what looks wrong, ideally with a screenshot and the date you saw it.
- We re-check the operator's own terms and conditions page and any licensing or availability detail we can verify.
- If the claim was wrong, we amend the page and update the fact-check date shown on it.
- If we cannot verify either version, we say so on the page rather than pick a side.
- We reply to you either way, including when the original wording turns out to be correct.
Questions about the brands we list
We get more mail about the top-ranked listings than anything else, so here is the short version of why those three sit where they do — and what we cannot answer for them.
VegasNow
Ranked first on our editorial scale at 10.0, largely on the breadth of its advertised welcome package: up to A$8,000 plus 500 free spins. That is a headline ceiling, not a payment — it is a matched amount, so reaching the top of it requires deposits on a scale most readers will never make, and the free spins are normally released in daily tranches rather than all at once. Before you contact us about it, check the operator's own terms for the wagering multiple, the maximum bet allowed while a bonus is active, the bonus expiry window and any cap on what bonus winnings can be cashed out. Its main limitation from where we sit: a large advertised maximum tells you very little about the value most players will actually see, and we cannot confirm processing speeds or approval outcomes for any individual account.
Wincrown
Rated 9.9, advertising 250% up to $8,000 plus 400 free spins. The higher match percentage is the point of difference — a 250% match reaches its ceiling at a lower deposit than a 100% match would. The trade-off is that larger bonus balances usually carry proportionally larger playthrough obligations, and the cashout cap on bonus-derived winnings is the term to read first. We cannot tell you whether your particular deposit method qualifies for the offer; some operators exclude certain e-wallets or prepaid vouchers from bonus eligibility, and that detail lives in their terms, not ours.
Casea
Also 9.9, with 250% up to AU$4,500 plus 350 free spins. The AUD-denominated offer is the reason it earns a write-up here: an amount quoted in Australian dollars removes the currency-conversion guesswork that comes with euro-denominated packages. Note that several brands further down our list — Tower Casino, Winnerisland, Betninja and CrazyTower among them — advertise in euros, and a euro figure is not an AUD figure. The limitation with Casea is a lower headline ceiling than the two above it, which matters only if you deposit at a level most people don't.
Money questions we can and cannot answer
Reading our site costs nothing. The money side belongs to the operators, and we can explain how it generally works without ever confirming what will happen in your account.
- Deposits. Australian players commonly see debit cards, bank transfers, PayID and Neosurf vouchers offered, with e-wallet availability varying by brand. PayPal availability at online casinos is limited and should never be assumed. Verify the method on the operator's cashier page before you fund an account.
- Minimum deposits and fees. These are set per operator and per method. A method can be free at deposit and carry a fee at withdrawal, or vice versa. We publish what operators state; we cannot waive a fee or refund one.
- Withdrawals. Timings depend on the operator's internal approval queue first and the payment rail second. Advertised withdrawal times are advertising, not a guarantee, and first withdrawals almost always wait on identity verification. Minimum withdrawal amounts and weekly or monthly withdrawal limits are common and are worth reading before you deposit, not after.
- Disputes. If a withdrawal is delayed or refused, the sequence is: the operator's own complaints procedure in writing, then any dispute body named in its terms or by its licensing authority, then your bank if a payment was taken in error. We are not a step in that chain and cannot compel an operator to pay anyone.
What the sites we cover actually offer
If your question is really "what will I find there", the catalogues at the brands on this list break down along familiar lines: online pokies and slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; and live dealer rooms where a streamed human host runs the table in real time. Game outcomes on digital titles come from random number generators, and return-to-player percentages and volatility settings are published by the software providers rather than invented by the casino. Beyond the casino floor, several operators in this market also run sportsbook, esports or poker products alongside it — CoinPoker's membership-based offer is the clearest poker-led example on our list — and those sit under separate terms, separate bonuses and often separate wallets from the casino balance. A casino bonus generally cannot be wagered on sports, and vice versa.
Legal standing, eligibility and where we stop
Australian gambling law is split. The Commonwealth's Interactive Gambling Act governs what may be offered to Australians online and restricts the supply of certain interactive gambling services, while each state and territory runs its own licensing regime for the gambling products permitted within its borders. The practical consequence for readers is that legal availability differs depending on where you live, and a site accepting registrations from Australia is not the same thing as a site being authorised to serve Australians. We do not claim any specific licence on behalf of the brands listed here; where an operator states a licensing authority, check it against that authority's own public register.
You must be of legal gambling age to use these services, and our content is written for adults only. We cannot give legal advice about your state, and we will not tell you whether a particular operator is lawful for you to use — that is a question for the regulator in your jurisdiction or a qualified adviser.
Nothing on this site should be read as a guarantee. No casino is completely safe, no withdrawal is certain, and gambling is not income and will not fix a financial problem. If gambling is causing harm to you or someone close to you, contact a recognised Australian gambling support service, ask your operator to apply deposit and loss limits or a self-exclusion, and consider gambling blocking software on your devices. If you mention harm in a message to us, we will reply with support pointers rather than casino recommendations.
Media, partnership and takedown enquiries
Operators, software providers and agencies are welcome to write to the same address. Please include the brand, the specific page and what you are disputing or proposing. Corrections backed by a link to your own published terms are actioned quickly. Requests to remove an accurate limitation, or to soften a rating, are not — we will explain our reasoning, but the assessment stands.
Before you write to us
A lot of questions are already answered in our guides on bonus terms, payment methods and state availability, and readers looking at offshore options outside Australian schemes may also find our overview of non-GamStop casinos and how they operate useful for context on how self-exclusion schemes differ between markets. If you have checked and still need a human, send the email — a short, specific message with a date and a page link will nearly always get a faster and more useful reply than a long one.
Enquiries are handled by the editorial desk, with content on this site reviewed by Jordan McAllister. Information on this page was last verified on 29/09/2026.